Refund and Cancellation Policy

We want you to pay for ApexTrace AI only if it’s helping you find time. This policy covers paid plans (Plus and Pro). The Free plan costs nothing and needs no card.

Cancel any time

• Open the account menu in the app and choose Manage billing, then Cancel plan. It takes a few seconds and needs no email.
• Cancelling stops your next renewal. You keep your paid features until the end of the period you’ve already paid for, then your account moves to the Free plan.
• Your saved tracks are kept, and the Free plan’s limits apply to them until you upgrade again.

14-day money-back guarantee

If your first payment for a paid plan doesn’t work out, ask within 14 days of paying and we’ll refund it in full, no questions asked. This applies once per person.

Renewals

• Monthly plans: renewals aren’t refunded, but you can cancel at any time so you’re not charged again.
• Yearly plans: we’ll email you before your plan renews. If you forgot to cancel, ask within 14 days of the renewal and we’ll refund it in full.
• We don’t give partial refunds for unused time in a period, apart from the cases below.

When we always refund

• You were charged twice, or charged after you cancelled.
• A serious fault on our side stopped you using your paid features and we couldn’t fix it in reasonable time.
• We close your account without you having broken our Terms, or remove a major paid feature you rely on: we refund the unused part of your period.

Your legal rights

If you’re a consumer in the UK or the EU, you have a legal right to cancel within 14 days of first subscribing. Because your plan starts straight away at your request, if you cancel in that time you’d normally pay for what you’ve used, but our money-back guarantee above refunds the whole first payment anyway. Nothing in this policy affects your statutory rights wherever you live.

How to ask for a refund

Contact us by aryanguptafirm@gmail.com with the email address on your account. We’ll confirm within 3 working days. Refunds go back to the card you paid with, through Stripe, and usually arrive within 5 to 10 working days depending on your bank. When a refund is made, the plan it paid for ends.